YOU’RE BOOKING WITH US

We require credit or debit card details from all our guests to simply confirm your bookings. Where you have reserved a ‘Prepaid’ room the card provided will be charged with the non-refundable room rate once the booking has been made. Where you have made any other type of reservation, but don’t worry your card will not be charged unless one of the events specified below occurs, for example if you cancel your booking after the allotted time. We do reserve the right to validate the card prior to arrival to ensure they card is valid.

CHANGING OR CANCELLING YOUR BOOKING

We understand plans change so if you wish to make a change to your booking, please contact us and we will always try our very best to help. If your reservation has been made through a third party additional terms and conditions may come into effect or you may have to cancel with them directly but we will be able to assist you on what you need to do next. We will let you know if the change is possible and will send you a confirmation email if the change is accepted.

We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to an alternative hotel without any additional charges.

If unfortunately we cannot make the change you have requested or the consequences of making the change are unacceptable to you, you may want to cancel your booking. Your reservation confirmation email will stipulate the terms of your booking and the cancellation policy applicable to your reservation.

Unless otherwise stated, rooms must be cancelled or modified latest at 2pm UK time one day prior to arrival day to avoid a one night fee. All reservations must be guaranteed with a credit card. Certain offers and packages may have different cancellation policies; see dedicated offer pages for more detail. If you wish to cancel your booking, please contact us by telephoning.

When choosing to book through a travel agent all enquires and queries will be redirected back to the agency used to reserve the room. The hotel is not liable or responsible for any information provided outside of our terms and conditions or website. If in any instance information has been provided that is inaccurate or out of date the booking agent will be held liable not the hotel.

CHECK-IN & CHECK-OUT

Unless otherwise agreed, check-in is permitted from 14:00 and we kindly ask that all guests depart by no later than 10:00am. Although we will try our best late check outs are not guaranteed and we do not offer early check in. Early arrival can be pre-booked directly with the hotel through our reservations team by reserving the night prior. Guests travelling from outside the United Kingdom who will be required by law to provide a passport or point of entry documents along with the details of your next destination at the time of check-in. The hotel will not permit check in if ID has not be provided, this remains a condition of stay set out by the hotel.

AGE POLICY

Guests under the age of 18 must be accompanied by an adult. For young children we provide baby cots free of charge. Let us know in advance so that our team can personally oversee arrangements and allocate rooms in accordingly. The hotel reserves the right to cancel a booking if the person cannot provide government issued ID confirming the age. Baby cots are provided free of charge for infants but must be agreed in advance with our reservations team. The property does not offer roll away or extra beds, we do offer family rooms instead.

CREDIT/DEBIT CARD POLICY

We request all payments on arrival for hotel stays.  All charges incurred during your stay, for example, food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any abnormalities in any charges which have been assigned to your room.

YOUR STAY

We don’t have too many rules, but just a few important ones we’d like you to know about

Room Images: The images of our rooms and facilities on our website are for illustrative purposes only. Each part of the hotel is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay. If our team can help before you arrive please reach out to us and we can help where possible.

Food & Drink: We offer various options for food and drink, excluding room service, some of which are available throughout the day. We do kindly ask that you refrain from bringing in any outside food or beverages to be consumed in any of our public areas or restaurants, unless medically necessary. The hotel does permit food deliveries , which must be collected personally, our team will not accept any deliveries of food or drink on behalf of a guest.

Noise: We all love a party but we do ask all guests to respect our other guests and nearby residents when in their room, hallways, or any other areas of the hotel or while in the surrounding area. We reserve the right to eject you from the premises and cancel the remainder of your stay in the event that you fail to respect this policy.

Luggage Storage: Items can be left with the desk team on the day of arrival or departure. Any item left after this time will be treated as lost property. The hotel will not store food or other perishable items. All luggage is left at the owners risk and the hotel does not check contents of luggage and so will not be liable for any lose or damages. by storing items with us you agreed to the above terms and conditions and will not hold the hotel liable.

No Smoking / Vaping: No smoking or vaping is permitted inside the hotel at any time, whether in your room or elsewhere. We do have designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a fee of £250.00, in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.

Accidents: Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.

Inappropriate Behaviour: We love our staff and we hope you do to so we kindly ask that you respect our team and other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel the remainder of your stay in the event that you fail to respect this policy. We will not permit or tolerate rude and abuse behaviour from anyone.

Damage: We kindly ask that all guests respect the rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.

Facilities: When using any equipment and facilities available at, you must take care to safeguard your own health and safety and that of other people, and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication) or your failure to advise the hotel staff of a medical condition relevant to your use of the equipment or facilities..

Whilst we make every effort to ensure that the services are available, we do not represent, warrant or guarantee in any way the continued availability at all times or the uninterrupted use by you of the services. We reserve the right to suspend or cease the operation of all or part of the services from time to time at our sole discretion.

DAMAGE & LOSS

The risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to the hotel. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests. We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation. Lost property is held for two months at the hotel, after the two month period all unclaimed items will be destroyed.

GOVERNING LAWS & DISPUTES

These terms are governed by Scottish law and you can bring legal proceedings in relation to these terms or your stay in the Scottish courts. If you live in another country in Europe, consumer law and regulation may mean that you can bring legal proceedings to the country within Europe in which you reside.

As is the case across the span of the Scotland hospitality sector, all hotels have the legal rights to inform Police Scotland under the Defamation & Malicious Publications (Scotland) Act 2021, of any online reviews which are maliciously fabricated and placed into the public domain with the purpose of deceiving the general public.

SPECIAL OFFERS

All offers are subject to availability and additional terms and conditions. The hotel reserves the right to withdraw offers at any time.

GROUP BOOKINGS

Group bookings are considered as five rooms or more per night. Special group rates available