PRIVACY POLICY
Who we are
Our website address is: https://gilvenbankhotel.co.uk.
Visitor comments may be checked through an automated spam detection service.
This Privacy Notice tells you what to expect when Gilvenbank Hotel collects personal information. It applies to information we collect about:
- Visitors to our website;
- Users of our booking system;
- People who email us;
- People who call us
If you have any questions or requests regarding personal information please use the contact details.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Analytics
When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why. If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
User of our booking system
Our online booking system (Vertical) is provided by Powersoft, throughout the use of this system Powersoft will collect various personal information from in order to carry out the booking process.
Powersoft allows Gilvenbank Hotel to access this information for the purpose of fulfilling your booking with us.
Resdairy manage our restaurant and bar reservations. Bookings made through this service allow us to manage your upcoming reservation. Information you have provided maybe shared with others to ensure a smooth service.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email. We may also share your data with our sister companies, Kingdom Taverns and Kingdom Hotels.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
People who email us
We use Microsoft Exchange Online as our email provider, if you choose to send us an email the details you include will be held securely by Microsoft. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
People who call us
When you call Gilvenbank Hotel, we advise all callers that we use may use a system to record calls, these recordings are used solely for the purpose of staff training and evaluating the quality of our service. These recordings are stored for a period of 1 year after which they are deleted. Calls are sometimes monitored by fellow staff members. Voicemails are stored on our 3CX server for up to 30 days.
